External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden
نویسندگان
چکیده
For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency
منابع مشابه
Designing a Conceptual Framework for Organizational Entrepreneurship in the Public Sector in Iran
There are considerable debates about the existence, nature, and application of entrepreneurship within the public sector. The present survey analyzes the application of entrepreneurship in Iranian public sector organizations. For this purpose, the situation of entrepreneurship within the head offices of Iranian public service organizations was considered. Also, based on McKeinsy and Daft’s fram...
متن کاملExperiences from and Attitudes towards Applying User Participation in Public e-Service Development
It is evident that user participation is a vital component for successful public e-service development. However, it is also apparent that there is little guidance in e-government research about how user participation should be implemented in practice. Some high level guidelines can be found regarding user participation design schools but there is very little guidance in existing research regard...
متن کاملTalking to, Not About, Citizens - Experiences of Focus Groups in Public E-Service Development
This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-government efforts are motivated by dual goals of citizen benefit and agencies’ internal efficiency. Rhetorical, this is a persuasive ambition, but in practice it seems to be easier to focus agency efficiency and redesign of business processes and information systems than to find out what citi...
متن کاملSmart City Reference Model: Interconnectivity for On-Demand User to Service Authentication
The Internet of Things and Services (IoTS) has encouraged the development of service provisioning systems in respect to Smart City topics. Most of them are operated as heterogeneous systems which limits end customers’ access and contradicts with IoTS principles. In this paper, we discuss and develop a reference model of an interconnected service marketplace ecosystem. The prototypical implement...
متن کاملExploring the importance of citizen participation and involvement in e-government projects: Practice, incentives, and organization
Purpose – The purpose of this research is to investigate if, and in that case, how and what the egovernment field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and when developing public eservices in pract...
متن کامل